Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the website muglaunch.com and the Muglaunch platform at app.muglaunch.com (together, the "Services"), operated by Muglaunch ("Muglaunch", "we", "us", or "our"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a business, you represent that you are authorized to bind that business, and "you" refers to that business.

The Services are intended for business use by sellers ("Sellers"). You must be at least 18 years old and able to enter into a binding contract to use them.

2. The Services

Muglaunch is a print-on-demand platform. It lets you create product designs, list products on connected sales channels such as Amazon, Shopify, and Etsy, and have sold products produced and shipped to your customers through our supplier network. Muglaunch is a service provider to you: you remain the seller of record toward your customers and the marketplaces, and you are responsible for your listings, your pricing, and your compliance with the policies of each sales channel you use.

3. Your account

You must provide accurate information when registering and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms, applicable law, or the policies of a connected sales channel.

4. Marketplace integrations

When you connect a sales channel (such as an Amazon seller account or a Shopify store), you authorize Muglaunch to access and process data from that channel on your behalf, solely to provide the Services, as described in our Privacy Policy. Your use of each channel remains governed by that channel's own terms and policies (including the Amazon Business Solutions Agreement and Shopify's Terms of Service), and you are responsible for maintaining your accounts in good standing. We are not responsible for actions a marketplace takes against your account, such as listing removals or suspensions.

5. Your content and intellectual property

You retain ownership of the designs, images, text, and other content you upload ("Content"). You grant Muglaunch a non-exclusive, worldwide license to use, reproduce, and modify your Content solely to provide the Services — for example to render previews, create listings, and print your designs on products.

You represent and warrant that you own or have the necessary rights to your Content and that it does not infringe any third party's intellectual property, publicity, or other rights. You must not upload Content that is unlawful, infringing, hateful, or that violates the content policies of a connected sales channel. We may remove Content and refuse or cancel orders that we reasonably believe violate these rules, and we respond to valid intellectual property complaints from rights holders. Repeated infringement leads to account termination. You will indemnify us against claims arising from your Content or your breach of this section.

6. Orders, production, and shipping

When a customer orders one of your products on a connected channel, we route the order to a production partner for printing and shipping. Production and delivery times are estimates, not guarantees. Because products are printed on demand to your specification, minor variations in color and placement can occur and do not constitute defects. We will reprint or refund orders that arrive damaged, defective, or materially different from the approved design, provided you notify us within 30 days of delivery, with supporting photos where applicable. Customer-facing returns and buyer service remain your responsibility as seller of record, subject to the policies of the sales channel.

7. Fees and payment

Muglaunch charges the product, fulfillment, and shipping fees shown on our pricing page at the time an order is placed; you pay only when a product sells, unless you are on a plan that states otherwise. Fees are charged to your registered payment method and are non-refundable except as set out in Section 6 or required by law. You are responsible for all taxes on your sales, including collecting and remitting VAT or sales tax where you are required to do so. We may change our fees with reasonable advance notice; changes apply to orders placed after the notice period.

8. Acceptable use

You must not misuse the Services: no unlawful activity, no interference with or circumvention of security or usage limits, no scraping or reverse engineering, no reselling access to the Services, and no use of the Services to violate a marketplace's rules (such as manipulating reviews or rankings). We may suspend access immediately for serious or repeated violations.

9. Muglaunch's intellectual property

The Services, including our software, design tools, product mockups, and branding, are owned by Muglaunch and its licensors. We grant you a limited, non-exclusive, non-transferable right to use them for your business while your account is active. No rights are granted except as expressly stated in these Terms.

10. Term and termination

You may close your account at any time. We may suspend or terminate your access with notice, or immediately for material breach, unlawful use, or risk to the Services or other users. Upon termination, outstanding orders are completed or cancelled at our reasonable discretion, unpaid fees become due, and we delete your data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including Sections 5, 7, 11, and 12) survive.

11. Disclaimers and liability

The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not guarantee uninterrupted or error-free operation, or any level of sales or revenue.

To the maximum extent permitted by law, Muglaunch is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or related to the Services is limited to the fees you paid to Muglaunch in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for intent or gross negligence.

12. General

We may update these Terms from time to time; the "Last updated" date shows the latest revision. For material changes we will notify you by email or through the platform, and continued use after the change takes effect constitutes acceptance. These Terms are governed by the laws of the Netherlands, and disputes are subject to the exclusive jurisdiction of the competent Dutch courts, without prejudice to mandatory consumer or business protections that apply in your country. If any provision is held unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and Muglaunch regarding the Services.

13. Contact

Questions about these Terms? Email [email protected] or use our contact page.